Privacy Policy for Eswitch Ride Yodha
Last Updated: 01-05-2025

Owner: TS Switch E Ride Private Limited ("we," "us," or "our") operates the Eswitch Ride Yodha mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following information:

A. Personal Information
Name, email, phone number (for OTP verification)

KYC details (Aadhaar, PAN, Driving License for verification)

Payment details (via secure third-party gateways like Razorpay/Stripe)

B. Ride & Usage Data
Location (GPS) for hub navigation & ride tracking

Scooter usage data (distance, time, odometer readings)

Photos uploaded for ride verification

C. Device Information
Device model, OS version, IP address

App crash logs & performance data

2. How We Use Your Information
To verify identity & process KYC

To facilitate scooter rentals & payments

To track rides, calculate fares, and ensure security

To improve App functionality & customer support

To send notifications (payment reminders, ride updates)

3. Data Sharing & Disclosure
We may share data with:

Government authorities (for legal compliance & fraud prevention)

Payment gateways (for transaction processing)

Third-party service providers (for analytics, cloud storage, SMS services)

We do not sell your personal data to advertisers.

4. Data Security
Encryption for sensitive data (Aadhaar, payment details)

Secure servers with access restrictions

Regular security audits

5. User Rights
You can:

Request access to your stored data

Update/correct your profile information

Withdraw consent (may affect service availability)

Delete your account (subject to legal retention policies)

6. Retention Period
We retain data:

As long as your account is active

For legal/compliance purposes (e.g., KYC records for 5+ years)

7. Changes to This Policy
We may update this policy. Users will be notified via App notifications or email.

8. Contact Us
For privacy-related concerns, contact:
TS Switch E Ride Private Limited
Email: info@eswitcheride.com